KAIZEN — TERMS & CONDITIONS

Last updated: 11 October 2026

Welcome to KAIZEN. These Terms & Conditions govern your use of our website, kaizenclothing.club, and purchases made through our online store.

By placing an order with KAIZEN, you agree to these terms. Nothing in these terms affects your statutory consumer rights.

1. About Us

KAIZEN is an independent clothing brand based in the United Kingdom.

Website: https://kaizenclothing.club

Email: Kaizenclothingclub@gmail.com

For any questions regarding an order, please contact us using the email address above.

2. Products and Availability

We aim to ensure that all product descriptions, photographs, sizes and prices are accurate.

However, slight variations in colour and appearance may occur due to screen settings, garment washing processes and manufacturing differences.

Some KAIZEN products are produced or fulfilled following an order being placed. This may result in longer processing and delivery times compared with items held in stock.

Product availability may change without notice. If we cannot fulfil an order, we will contact you and offer an appropriate refund.

3. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Shipping charges are calculated and displayed before payment.

We accept the payment methods shown at checkout.

Payment must be successfully completed before an order can be processed.

We reserve the right to correct genuine pricing errors. If an error affects an order already placed, we will contact you before proceeding and offer the option to cancel for a full refund.

4. Order Processing

Once an order has been placed, you will receive an order confirmation email.

Some products are made to order or processed through our fulfilment partners.

Processing times can vary depending on the product, order volume and availability.

An order confirmation does not mean that your parcel has been dispatched. A separate shipping confirmation will be provided when the order is fulfilled.

5. Shipping and Delivery

KAIZEN offers delivery to the United Kingdom and selected international destinations.

UK standard shipping: £3.99

Free UK shipping on orders over £75

EU £6.25

Worldwide £11

Delivery estimates are provided on our website or during checkout where available.

For some orders, parcels may take approximately 6–8 days to reach the UK delivery carrier after dispatch from our fulfilment partner. Additional time is required for final delivery.

This is a description of the shipping process, not a guaranteed delivery timeframe.

Tracking information may initially show limited updates while the parcel is travelling between fulfilment and delivery partners.

We will take reasonable steps to deliver orders within the timeframe agreed at purchase, or within 30 days where no timeframe has been agreed, unless you agree otherwise.

If your delivery is delayed or does not arrive, please contact us so we can investigate and provide the remedies required by applicable consumer law.

KAIZEN remains responsible for goods until they are delivered to you or a person you have nominated to receive them, except where you independently arrange a carrier not offered by us.

For international orders, customs duties, import taxes and other charges may apply. Any charges payable by the customer will be explained where required.

6. Returns and Cancellation Rights

We want customers to be happy with their KAIZEN purchases.

For most online purchases, UK consumers have the legal right to cancel within 14 days after receiving their goods, without giving a reason.

To exercise this right, you must notify us within that period. You then have a further 14 days to return the goods.

Made-to-order or print-on-demand production alone does not remove this right. An exception may apply to goods genuinely made to your individual specifications or clearly personalised.

Customers are responsible for return postage for change-of-mind returns where this has been clearly disclosed before purchase.

Where a statutory cancellation right applies, we will refund the eligible product payment and standard outbound delivery charge, where required by law, within the applicable statutory timeframe. We may withhold the refund until we receive the goods back or evidence that they have been sent back.

We may make a lawful deduction for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

No restocking or administration fee will be deducted from a refund where doing so would conflict with statutory cancellation rights.

Please refer to our Returns & Refund Policy for instructions on requesting a return.

7. Faulty, Incorrect or Damaged Items

If you receive a faulty, damaged or incorrect product, please contact us with your order number and a description of the issue.

Photographs can help us investigate, but your statutory rights do not depend on supplying photographs.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund. UK consumers generally have a 30-day short-term right to reject faulty goods.

We will cover reasonable return costs where required by law for faulty or incorrectly supplied goods.

Nothing in this policy limits your statutory rights.

8. Sizing and Product Care

Customers should review the size guide and product description before placing an order.

Sizing and garment measurements may vary slightly between products.

Please follow the care instructions provided with each garment.

If you require sizing assistance, contact us before ordering.

9. Promotions and Discount Codes

Promotional codes may be subject to specific conditions, including expiry dates, minimum order values and product exclusions.

Unless otherwise stated, discount codes cannot be combined.

We reserve the right to withdraw or amend promotions, without affecting orders already accepted.

10. Intellectual Property

All original KAIZEN branding, product designs, photographs, graphics and website content are protected by applicable intellectual property laws.

They may not be reproduced or used commercially without permission from the relevant rights holder.

11. Website Use

You agree not to misuse our website, attempt unauthorised access or interfere with its operation.

We may take reasonable action to protect the security and operation of our website.

12. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

We are not responsible for losses that are not reasonably foreseeable consequences of a breach of these terms, subject to applicable law.

13. Privacy

We handle personal information in accordance with our Privacy Policy.

Customer information is used to process orders, provide customer service and operate our store, subject to applicable data protection laws.

Please refer to our Privacy Policy for further details.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page and will not retrospectively alter the terms applicable to orders already accepted.

15. Governing Law

These terms are governed by the laws of England and Wales, without depriving consumers of any mandatory legal protections applicable to them.

Consumers may bring proceedings in courts with jurisdiction under applicable consumer law.

16. Contact Us

For questions about orders, delivery, returns or these Terms & Conditions, please contact:

KAIZEN

Email: Kaizenclothingclub@gmail.com

Website: https://kaizenclothing.club