Refund policy

RETURNS & REFUNDS

We hope you love your KaizenClothingClub order. If something isn't quite right, you can request a return in accordance with the policy below.

RETURNS

We accept return requests made within 14 days of delivery.

To be eligible for a return, items must be returned in their original condition. Items must be unworn other than what is reasonably necessary to try them on, unwashed and with any original tags attached.

To start a return, please submit a return request through your KaizenClothingClub customer account.

Please do not send items back without first submitting a return request.

RETURN SHIPPING

Customers are responsible for arranging and paying for the return shipping of unwanted items.

Returns must be sent independently using a postal or courier service of your choice. We strongly recommend using a tracked service and keeping your proof of postage until your return has been completed.

KaizenClothingClub cannot be responsible for return parcels that are lost in transit before reaching us.

If an item is faulty, damaged or incorrect, please contact us before returning it.

REFUNDS

Once your return has been received, we will inspect the returned item(s).

If your return is accepted, your refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by applicable consumer law, if you cancel and return your entire order, we will also refund the cost of our standard outbound delivery option. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of our standard delivery option.

We do not charge a restocking fee for returns made under applicable statutory cancellation rights.

If returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and fit, and this has reduced their value, we may make an appropriate deduction from the refund where permitted by law.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size or product, please return your original item and place a new order through our website.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or you have received an incorrect item, please contact us as soon as possible with your order number and photographs of the issue.

We will assess the issue and provide an appropriate solution in accordance with your statutory rights.

INTERNATIONAL RETURNS

International customers should contact us before returning an order.

Customers are responsible for arranging and paying for international return shipping for unwanted items, unless applicable consumer law requires otherwise.

Any customs charges, duties or other costs associated with returning an unwanted international order are the responsibility of the customer.

NON-RETURNABLE ITEMS

Certain products may not be eligible for change-of-mind returns where an exemption under applicable consumer law applies, including goods made to a customer's specifications or clearly personalised.

This does not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.